qualifications

  • Bachelor’s degree in Sociology
  • Master of Employment Relations (In view)
  • Certified Lead Implementer for ISO 22301: Business Continuity Management Systems
  • Chartered Banker

i am kate mills ...

Office

... a multifaceted professional with over seven years of extensive experience in credit risk analysis, operational risk management, business continuity planning and crisis management, human resources, and customer service. I have a proven track record in driving portfolio growth, optimizing organizational resilience, and enhancing client satisfaction through a strategic and analytical approach.

Currently, I am pursuing a Master of Employment Relations degree at Memorial University of Newfoundland, complementing my practical experience with a strong academic foundation. I also hold a Bachelor’s degree in Sociology from the University of Ghana. I am a Certified Lead Implementer for ISO 22301 Business Continuity Management Systems and an Associate of the Chartered Institute of Bankers, demonstrating my dedication to professional excellence.

My career highlights include spearheading the development of innovative banking products, which resulted in a 150% growth in portfolio size, implementing risk mitigation systems that improved compliance and operational efficiency, and delivering exceptional customer service by resolving complex inquiries and complaints, achieving a 25% improvement in customer satisfaction.

In the human resources domain, I have excelled in employee onboarding, HR data management, and promoting workplace health and safety initiatives. My ability to collaborate with diverse teams has enhanced organizational cohesion and employee engagement, contributing to long-term success.

I am recognized for my leadership in cross-functional teams, strategic problem-solving, and unwavering commitment to achieving customer and organizational objectives. My passion for community development is reflected in my leadership of volunteer initiatives, including health sensitization programs and educational support for underserved communities.

I embody a unique blend of technical expertise, strategic leadership, human-centered approaches, and a passion for societal impact, making me a valuable contributor to organizations seeking innovation, resilience, and growth.

what services do i offer

  • Risk Management

  • Human Resources

  • Employee Relations

  • Business Continuity Planning

  • Crisis Management

  • Customer Service

  • Project Management

working experiences

  • Operational Risk Management

    • Successfully managed operational risks across business units, implementing strategies that enhanced resilience and reduced risk incidents

  • Business Continuity Planning

    • Designed and executed comprehensive business continuity plans, ensuring seamless operations during crises and improving recovery time objectives

  • Credit and Financial Risk Analysis

    • Conducted in-depth credit and financial risk assessments, implementing mitigation strategies to minimize potential losses and maintain portfolio integrity

  • Human Resources Management

    • Facilitated employee onboarding, training, HR data management, and workplace health and safety initiatives, fostering a collaborative and compliant work environment

  • Project Management

    • Led and executed community development initiatives, including health sensitization campaigns and educational support projects

  • Customer Service Excellence

    • Delivered outstanding customer service by resolving complex inquiries and complaints, achieving a 25% improvement